United Airlines

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Video of Agent Brings United's Latest Apology

She threatened to cancel reservation because of recording, says passenger

(Newser) - United just can't catch a break : In the latest headache for the airline, a California man says a United counter agent in New Orleans threatened to cancel his reservation because he began recording his dispute with her. Navang Oza, 37, says he started filming the "rude" agent around...

Men Who Bought Giant Rabbit Have Some Issues With United

But the breeder has apparently reached a 'satisfactory resolution'

(Newser) - When it comes to the case of Simon, the dead giant rabbit , United Airlines is down one headache but faces a second. A rep for the airline says it has reached a satisfactory resolution with the British breeder of the giant rabbit, which died after flying from the United Kingdom...

United: Passenger's 28-Hour Ordeal Was 'Horrible Failure'

The airline accidentally sent a woman to California instead of France

(Newser) - United Airlines is issuing yet another apology after what was supposed to be a seven-and-a-half hour flight turned into a 28-hour ordeal for one unlucky passenger. WABC reports Lucie Bahetoukilae, who was flying home to France from New Jersey, went to the gate stamped on her Newark-to-Charles de Gaulle boarding...

Guy Dragged From Plane Settles With United

Amount of settlement will not be revealed

(Newser) - A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for an undisclosed amount, the AP reports. David Dao's legal team announced the settlement Thursday in a brief statement. The agreement...

United Making Big Changes After Chicago Incident

Bumped passengers will be offered up to $10K

(Newser) - United Airlines says passengers will now be offered up to $10,000 to surrender their seats on overbooked flights—and those who still refuse won't be hauled out of their seats by law enforcement. The airline issued a report Thursday detailing 10 changes it is making after the Chicago...

United's Latest Headache Is a 3-Foot-Long One

Or was. RIP Simon

(Newser) - United Airlines' latest headache is a 3-foot-long one: A giant rabbit traveling from London Heathrow to Chicago's O'Hare was found dead in the cargo hold upon arrival, though his owner tells the Sun a pre-flight vet's check revealed Simon was "fit as a fiddle. Something...

Aviation Cop Gives His Version of United Incident

He says physician was 'flailing, fighting'

(Newser) - The physician who was dragged off a United Airlines flight in Chicago this month was verbally and physically abusive, and flailing his arms before he lost his balance and struck his mouth on an armrest, according to the aviation officer who pulled the man out of his seat. The Chicago...

Couple on Way to Own Wedding Kicked Off United Flight

They say all they did was change seats

(Newser) - A bride and groom from Utah say they barely made it to their own wedding on time after getting kicked off a United Airlines flight. Michael Hohl and Amber Maxwell say they were on their way from Salt Lake City to Costa Rica with friends on Saturday when they boarded...

United Will No Longer Boot Seated Passengers for Crew

Airline changes policy to avoid another boarding fiasco

(Newser) - United Airlines is changing its policy to try to prevent a repeat of last week's boarding disaster . The bad news: United employees who need a seat still get priority. The good news: You won't be yanked out of your seat to make room for them. Under the shift,...

One Airline Will Now Offer Up to $10K to Bump Flyers

Delta is hoping to avoid an incident like the one that befell United this week

(Newser) - Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet. In an internal memo obtained Friday by the AP , Delta Air Lines...

Scorpion Ensures United's Terrible Week Continues

A scorpion fell onto a United passenger and stung him Sunday

(Newser) - United Airlines stockholder: "Man, this week couldn't get any worse." Scorpion: "Hold my beer." CNBC reports a scorpion fell out of an overhead bin and stung a passenger during a United flight between Houston and Calgary on Sunday. Richard Bell was on his way home...

Lawyer: United Passenger Had Concussion, Lost Teeth

He and daughter of David Dao speak out

(Newser) - The United Airlines passenger forcibly removed from a plane is speaking out through his lawyer and daughter. Attorney Thomas Demetrio said at a news conference Thursday that Dr. David Dao is out of the hospital but will need reconstructive surgery, reports the AP . The 69-year-old suffered a "significant" concussion,...

United Airlines Brouhaha Could Hit CEO in the Wallet

Oscar Munoz might lose $500K 'customer satisfaction' bonus

(Newser) - The uproar over the forced removal of a passenger from a United Airlines flight could hit CEO Oscar Munoz in the wallet: Bloomberg reports that the United chief, whose early response to the Chicago incident worsened the company's PR mess, has around $500,000 of his annual bonus linked...

United Making Policy Change Following Passenger Removal

The company won't be using police to remove paid customers anymore

(Newser) - "This will never happen again on a United flight," the AP quotes Oscar Munoz as saying Wednesday. "That's my promise." The CEO of United Airlines says the company will no longer use police to remove passengers from overbooked flights, the Wall Street Journal reports. That'...

Passenger Dragged Off Plane Is Still in Hospital
Passenger Dragged Off Plane
Is Still in Hospital
THE RUNDOWN
Apr 12, 2017 5:39 AM CDT

Passenger Dragged Off Plane Is Still in Hospital

Senators are demanding answers

(Newser) - The United Airlines passenger dragged off a Louisville-bound flight in a disturbing scene at Chicago's O'Hare Airport on Sunday still hasn't made it back to Kentucky. David Dao, a 69-year-old doctor who appeared bloody and disoriented after the incident, told WLKY Tuesday that he is recovering in...

United Mess Is Costing the Airline a Ton of Money
For United, the Video Mess
Just Keeps Getting Worse
the rundown
Apr 11, 2017 2:44 PM CDT

For United, the Video Mess Just Keeps Getting Worse

Airline's market value falls as CEO offers 'deepest apologies'

(Newser) - The fallout from the video of a United passenger being removed from a plane isn't just a PR mess for the company, it's a financial one as well. Investors didn't seem fazed by the story on Monday, but that changed Tuesday, with the company's market value...

Outrage Over United Incident Spreads to China

Some call for United boycott over what they see as discrimination against Asians

(Newser) - A set of viral videos showing an Asian man being forcibly removed from a United Airlines flight over the weekend has prompted plenty of outrage in the US, but there's been overseas reaction, too—specifically in China, CNBC reports. A passenger who took one of the videos of the...

United CEO: Employees Had &#39;No Choice&#39;
United CEO: Employees
Had 'No Choice'
THE RUNDOWN
Apr 11, 2017 4:57 AM CDT

United CEO: Employees Had 'No Choice'

Officer suspended after man dragged off flight

(Newser) - United Airlines CEO Oscar Munoz says employees had "no choice" but to call security officers and have a man dragged screaming off a plane because a crew member needed his seat on the overbooked flight. In a letter to United staff, seen by ABC , Munoz describes the incident in...

It&#39;s Time to Boycott United
It's Time to Boycott United
OPINION
Apr 10, 2017 7:46 PM CDT

It's Time to Boycott United

Journalists respond to the upsetting viral video of a passenger being removed

(Newser) - United Airlines' treatment of a passenger who was forcibly removed from an overbooked flight is the final straw, writes Adam Clark Estes on Gizmodo : It's time for a boycott. "There are plenty of other airlines out there that don’t abuse passengers and refuse to apologize," Estes...

Flight Overbooked, United Airlines Forcibly Removes Passenger

Video shows him with blood on his face as he's dragged from the plane

(Newser) - People are outraged after video surfaced Sunday night showing a passenger being forcibly and violently removed from a United Airlines flight that had been overbooked. As the Courier-Journal reports, four seats were needed on the Chicago-to-Louisville flight so that crew members could get to Louisville for a flight assignment Monday...

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